Cleaning and maintenance for
offices, buildings and facilities

Within one working day for anything under 800 m². Above that we walk the site first and the written quote follows within two working days of the visit. A price for a large site given without a visit is a guess, and it always gets corrected later by variation.

Anything over 300 m², yes, and the visit is free. We measure, identify the floor surfaces, count washrooms and assess footfall. Without that you get a number that will not survive six months.

That is the default. Most clients never see us working. We agree a window: after 18:00, before 08:00, or at weekends. Anything requiring floors to dry is weekend work only.

One named supervisor with a direct number, who speaks English. Not a switchboard. Anything reported before 10:00 is dealt with the same day; after that, the next working day.

We come back and put it right at no cost. That is in the contract, not a courtesy. If the same item recurs three times, we change the team — without a discussion about why.

Yes, wherever possible. People who know a building work faster and miss less. When cover is needed, the supervisor introduces the replacement in person rather than sending whoever is available.

We do, always. Products are chosen for the surface, not for the price on the pallet. Consumables — soap, hand towels, tissue — can sit on our account or yours, agreed at the start and written into the contract.

Twelve months with 30 days notice. The first month is a trial: if the standard is not there, you exit without explaining yourself and without a penalty.

From labour hours, not from a rate card. Floor area, washroom count, surface types, footfall and frequency all move it. Our quote states operatives and hours per visit by zone, so you can compare bids properly rather than comparing final figures.

Yes, and we will evidence it. This is not a formality: if someone is injured on your premises, an undeclared worker becomes your problem, not ours — and for anyone operating under a group supplier code, it becomes an audit finding.

As standard. Our people are in an empty office after hours; asking for an NDA is reasonable, not excessive. We also work to your building's access and HSE rules rather than expecting you to adapt to ours.

A signed checklist after every visit: what was done, by whom, and anything outstanding with the reason. You receive it. That is the difference between verification and assumption.

Both. One-off: post-construction, end of tenancy, deep cleaning of floors and carpets. Regular cleaning runs on a contract, because a standard without a schedule is not a standard.

Monthly, itemised, in a format your finance team can process without a phone call. Anything outside the standing scope is agreed in writing before it is done. Items appearing on an invoice that were never discussed do not happen here.

We attend by arrangement, with the schedule adjusted to where the site is.

Anything needing a licence we do not hold: distribution-board work, gas, lift servicing, air-conditioning under manufacturer warranty. We will tell you who to call. We also decline sites wanting a monthly visit so that something is happening — that frequency cannot hold a standard, and a year later nobody is happy.